Senior UX Researcher

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Company Description

Over the last three decades Publicis Sapient has established itself as a digital pioneer, unlocking value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity.

As the digital business transformation hub of the Publicis Groupe, Publicis Sapient delivers a mixture of optimisation and innovation projects for a host of global brands, enabling them to improve operational effectiveness and delight their customers in the process. Through this ongoing commitment to create world class experiences for our clients, we wish to extend and enhance our UX Research capability.

Job Description

Reporting to the Head of Research in Experience Strategy, the role will initially support the delivery of an innovative banking solution for one of the UK’s major banks; delivering and improving the UX and Usability research currently being conducted.

In the medium term, the role will support the review and revision of current UX research practices to ensure Publicis Sapient embrace the latest techniques, have effective solutions for the business’s changing needs and can meet the demands of growing scale. Where necessary, the UX Researcher will act as a champion guiding, supporting and training product development teams on techniques in the UK office whilst continuing to spend a significant proportion of their time running research projects.

Longer-term, the role will ideally help with the development of a more state of the art UX research capability; helping the company embrace biometric techniques such as eye-tracking, facial coding etc. in the evaluation of digital experience.

The role is ideally suited to a passionate UX researcher who is keen to grow and be given a chance to raise the standard of UX design research in one of the world’s leading Digital Business Transformation businesses. Having a passion for consumer research and a never-ending curiosity in the pursuit of understanding the ‘why?’ behind the ‘what?’ would be ideal qualities.

Qualifications

Your Skills and Experience:

  • Demonstrable expertise in qualitative and quantitative UX digital research.
  • Extensive experience of a wide range of industry standard UX Research methodologies and tools
  • Proven experience of successful management and delivery of research on medium to large-scale projects
  • Ideally, experienced in consumer, retail or banking spaces, with a proven track record of evaluating, scoping and shaping successful online services, content and experiences
  • Degree or equivalent qualification in a STEM subject, Psychology, Behavioural Economics, Marketing or Design.
  • A strong team player, skilled at working in a cross-functional, multi-discipline environment with excellent communication skills and an ability to communicate effectively to senior stakeholders
  • Strong commercial awareness with good strategic and analytical skills
  • Excellent planning and organisational skills with ability to manage and own multiple competing priorities
    • Ideally, some experience of remote testing and/or the use of biometrics in the evaluation of digital experiences.

    Additional Information
    What you’ll get from us

A big canvas – major companies, major brands, major challenges – our clients want us to answer big questions about what their future business should look like. You will be the at the spear point answering that question – and the answer will shape the experience of millions of people.

Capability – Publicis Sapient works at scale with a breadth and depth of creative, consulting, and technology talent – the ideas you shape will be translated into reality.

Autonomy – you’ll be faced with unique questions and challenges; client teams will look to you for your expertise in your field; you’ll have the chance to shape the company’s response, applying your thinking and expertise in the way that best meets the client’s needs.

Support – we’re committed to making you better at what you do best – plenty of training, learning and development opportunities from conferences to courses to simply working alongside some of the best and friendliest people in the industry.

At Publicis Sapient, you’ll find:

Smart, decent, fun, stimulating, collaborative folk to work with.

A variety of health and wealth benefits including medical and dental cover, 24 hour digital GP and generous pension scheme

Wellbeing perks included subsidised gym and in-house massages

Lots of support networks – VivaWomen! (for all genders), Egalite (for LGBT), Uni (diversity council), Hue (people of colour)

Free barista drinks all day, Frinks (free Friday night drinks), free fruit and chocolates (it’s the little things), quarterly Town Halls (with free pizza and drinks)

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Job Overview

  • Date Posted:
  • Expiration date:July 12, 2021
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